Carried by Culture SMS Privacy Policy

Effective Date: July 01, 2026

Carried by Culture ("CBC," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect your information when you participate in our SMS Delivery Notification Program.

Information We Collect

When you opt in to receive SMS messages from Carried by Culture, we may collect:

• Your mobile phone number

• Your name (if provided)

• Delivery order information

• SMS communication history

• Your opt-in and opt-out records

• Delivery appointment preferences

How We Use Your Information

We use your information solely to provide delivery-related communications, including:

• Delivery scheduling invitations

• Appointment confirmations

• Delivery reminders

• Driver estimated arrival notifications

• Delivery status updates

• Delivery completion notifications

• Customer service communications related to your active delivery

We do not use our SMS program to send promotional or marketing messages unless you have separately and expressly consented to receive them.

SMS Consent

Recipients receive SMS messages only after providing consent through an approved opt-in method.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or contact our Customer Support.

Message Frequency

Message frequency varies depending on your active delivery and customer service interactions.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier and service plan.

Sharing of Information

Carried by Culture respects your privacy.

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing or promotional purposes.

We may share information only when necessary to:

• Coordinate your delivery with the retailer or shipper associated with your order

• Work with trusted service providers that assist us in operating our delivery services, including SMS delivery platforms

• Comply with applicable laws, regulations, legal processes, or lawful requests from government authorities

• Protect the rights, safety, or property of Carried by Culture, our customers, or others

Service providers are contractually required to use your information only for the services they perform on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain SMS consent records and communication history for as long as reasonably necessary to:

• Provide our delivery services

• Maintain compliance with applicable laws and carrier requirements

• Resolve disputes and enforce our agreements

Your Choices

You may:

• Reply STOP to unsubscribe from SMS messages.

• Reply HELP for assistance.

• Contact us to update your contact information.

Please note that opting out of SMS communications may limit our ability to provide timely delivery updates.

Children's Privacy

Our SMS Delivery Notification Program is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children through this program.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this SMS Privacy Policy or our SMS Delivery Notification Program, please contact us.

Carried by Culture
Email: contact@carriedbyculture.com
Phone: (213) 331-1316

Carried by Culture SMS Terms & Conditions

These SMS Terms & Conditions ("SMS Terms") govern participation in the Carried by Culture ("CBC," "we," "our," or "us") SMS Delivery Notification Program.

By opting in to receive text messages from Carried by Culture, you agree to these SMS Terms.

Program Description

The Carried by Culture SMS Delivery Notification Program provides recipients with text message communications related to an active delivery order. Messages may include:

• Delivery scheduling invitations

• Appointment confirmations

• Appointment reminders

• Driver estimated arrival (ETA) notifications

• Delivery delay notifications

• Delivery completion confirmations

• Customer service communications regarding your delivery

This SMS program is intended solely to facilitate delivery services and does not include marketing or promotional messages unless you have separately provided express consent.

How to Opt In

You may receive an invitation to participate in the SMS program after a retailer or shipper submits your delivery information to Carried by Culture for delivery fulfillment.

To enroll, reply YES to the invitation message.

Example:

Carried by Culture has a delivery for you.

Reply YES to receive delivery updates by text.

Reply STOP to decline.

By replying YES, you consent to receive SMS messages related to your active delivery.

Message Frequency

Message frequency varies depending on your delivery activity. Most recipients receive between 2 and 8 messages per delivery, including scheduling, reminders, delivery status updates, and completion notifications.

Message and Data Rates

Message and data rates may apply according to your mobile carrier's pricing plan. Please contact your wireless carrier for details regarding your messaging plan.

Opting Out

You may opt out of receiving SMS messages at any time by replying: STOP

After opting out, you will receive a confirmation message and will no longer receive SMS notifications unless you opt in again.

Getting Help

For assistance, reply: HELP

You may also contact Carried by Culture Customer Support.

Email: contact@carriedbyculture.com
Phone: (213) 331-1316

Supported Carriers

Our SMS program is supported by most major U.S. wireless carriers. Carrier participation may vary. Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Your privacy is important to us. Information collected through the SMS program is used solely to provide delivery-related communications. No mobile information will be shared with third parties or affiliates for marketing purposes. For additional information, please review our SMS Privacy Policy: https://carriedbyculture.com/sms-privacy

Eligibility

You represent that you are the authorized user of the mobile phone number provided and you are at least 18 years old or have permission from the account holder to receive SMS messages.

Service Availability

SMS delivery depends on your wireless carrier's network availability. Carried by Culture does not guarantee uninterrupted or error-free delivery of text messages.

Changes to the SMS Program

Carried by Culture reserves the right to modify or discontinue the SMS Delivery Notification Program at any time without prior notice. Any material changes to these SMS Terms will be posted on this page with an updated Effective Date.

Limitation of Liability

To the maximum extent permitted by law, Carried by Culture shall not be liable for delayed, undelivered, or misdirected SMS messages resulting from carrier delays, network outages, or circumstances beyond our reasonable control.

Contact Information

Customer Support
Email: contact@carriedbyculture.com
Phone: (213) 331-1316
Website: https://carriedbyculture.com

By participating in the Carried by Culture SMS Delivery Notification Program, you acknowledge that you have read and agree to these SMS Terms & Conditions.