Carried by Culture SMS Privacy Policy

Effective Date: July 24, 2026

Carried by Culture ("CBC," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect your information when you participate in our SMS Delivery Notification Program.

Information We Collect

When you opt in to receive SMS messages from Carried by Culture, we may collect:

• Your mobile phone number

• Your name (if provided)

• Delivery order information

• SMS communication history

• Your opt-in and opt-out records

• Delivery appointment preferences

How We Use Your Information

We use your information solely to provide delivery-related communications, including:

• Delivery scheduling invitations

• Appointment confirmations

• Delivery reminders

• Driver estimated arrival notifications

• Delivery status updates

• Delivery completion notifications

• Customer service communications related to your active delivery

We do not use our SMS program to send promotional or marketing messages unless you have separately and expressly consented to receive them.

SMS Consent

Recipients receive SMS messages only after providing consent through an approved opt-in method.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or contact our Customer Support.

Message Frequency

Message frequency varies depending on your active delivery and customer service interactions.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier and service plan.

Sharing of Information

Carried by Culture respects your privacy.

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing or promotional purposes.

We may share information only when necessary to:

• Coordinate your delivery with the retailer or shipper associated with your order

• Work with trusted service providers that assist us in operating our delivery services, including SMS delivery platforms

• Comply with applicable laws, regulations, legal processes, or lawful requests from government authorities

• Protect the rights, safety, or property of Carried by Culture, our customers, or others

Service providers are contractually required to use your information only for the services they perform on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain SMS consent records and communication history for as long as reasonably necessary to:

• Provide our delivery services

• Maintain compliance with applicable laws and carrier requirements

• Resolve disputes and enforce our agreements

Your Choices

You may:

• Reply STOP to unsubscribe from SMS messages.

• Reply HELP for assistance.

• Contact us to update your contact information.

Please note that opting out of SMS communications may limit our ability to provide timely delivery updates.

Children's Privacy

Our SMS Delivery Notification Program is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children through this program.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this SMS Privacy Policy or our SMS Delivery Notification Program, please contact us.

Carried by Culture

Email: contact@carriedbyculture.com

Phone: (213) 331-1316